How does RingBooked work?

Your existing mobile forwards unanswered calls to your RingBooked number. A professional booking team answers, takes the customer's details and problem, checks your diary, and books them in — all in under 4 minutes. You get an SMS with everything you need.

Will customers know it's an automated service?

No. The booking team introduces itself as your business and uses your business name throughout the call. Almost every customer assumes they've reached your office.

How long does setup take?

Starter clients can be live in 20 minutes. Pro clients go through a short onboarding call and are typically live the same day.

What trades does RingBooked work for?

RingBooked has specialist booking teams for plumbers, heating engineers, electricians, builders, roofers, locksmiths, drainage contractors, and HVAC engineers.

RingBooked Back to home

Privacy Policy

Last updated: January 2026

Who we are

RingBooked is a trading name of RingBooked Ltd, a company registered in England and Wales. Our registered office is in Newcastle upon Tyne, North East England. We provide a 24/7 phone answering and booking service for trade businesses.

For any privacy-related questions, contact us at: hello@ringbooked.co.uk

What data we collect

From website visitors:

Browser type and device information (analytics only, if consented)
Pages visited and time spent (analytics only, if consented)
IP address (anonymised)

From demo requests and enquiries:

Name and business name
Email address and phone number
Trade type and service area

From client accounts:

Business contact details and billing information
Call logs and booking records (held on behalf of clients)
Customer information passed through the booking system

How we use your data

We use the information we collect to:

Provide and operate the RingBooked service
Process bookings made through the platform
Send service notifications and account updates
Respond to enquiries and provide support
Improve the service based on how it is used (analytics, if consented)
Meet our legal and regulatory obligations

We do not sell your data to any third party. We do not use your data for advertising purposes unless you have explicitly consented to marketing cookies.

Legal basis for processing

Under UK GDPR, we process your personal data under the following lawful bases:

Contract — to deliver the service you have signed up for
Legitimate interests — to operate and improve the business, where this does not override your rights
Consent — for analytics and marketing cookies, which you can withdraw at any time
Legal obligation — where required by law

Who we share data with

We use a small number of trusted third-party services to operate the platform. These include:

Cloud infrastructure and database providers
Telephony and SMS delivery providers
Calendar and scheduling systems (for clients who connect them)
Job management software (for clients using ServiceM8 integration)
Analytics providers (only if you have consented)

All third-party processors are bound by data processing agreements and operate in compliance with UK GDPR. We do not transfer data outside the UK or EEA without appropriate safeguards in place.

How long we keep your data

Active client data is retained for the duration of the service contract
Booking and call records are retained for 12 months after the relevant job, then deleted
Enquiry and demo request data is retained for 6 months if no contract follows
Billing records are retained for 7 years as required by UK law

Your rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you
Ask us to correct inaccurate data
Ask us to delete your data in certain circumstances
Restrict or object to how we process your data
Receive your data in a portable format
Withdraw consent at any time (where consent is the basis for processing)

To exercise any of these rights, email hello@ringbooked.co.uk. We will respond within 30 days.

Cookies

We use cookies to keep the site running and, with your consent, to understand how it is used. For full details, see our Cookie Policy. You can manage your preferences at any time using the link in the footer.

Complaints

If you believe we have handled your data unlawfully, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk. We would ask that you contact us first so we can try to resolve the matter directly.

Changes to this policy

We may update this policy from time to time. The date at the top of the page shows when it was last revised. Significant changes will be notified to active clients by email.