About these terms
These terms govern your use of the RingBooked platform and services provided by RingBooked Ltd, registered in England and Wales. By signing up for or using the service, you agree to these terms. If you do not agree, you should not use the service.
These terms apply to all plans — Starter, Pro, and Pro + Ads.
The service
RingBooked provides a phone answering, booking, and lead follow-up service for trade businesses. The service operates by forwarding calls from your existing number to the RingBooked platform, where they are handled by our automated booking system.
We will provide the service with reasonable skill and care, but we do not guarantee:
- That the service will be available 100% of the time
- That every call will result in a booking
- That the service will integrate correctly with third-party tools you have not configured
Your responsibilities
As a client, you are responsible for:
- Setting up call forwarding correctly on your mobile device
- Keeping your account details and diary up to date
- Ensuring your calendar reflects your actual availability
- Not using the service for any unlawful purpose
- Any third-party integrations you connect to your account (e.g. ServiceM8)
Pricing and billing
All prices are shown on the pricing page and are in GBP. Prices are exclusive of VAT unless otherwise stated.
Monthly plans are billed in advance each month from your signup date.
Setup fees are charged once at the point of onboarding and are non-refundable.
Annual plans are billed annually in advance and include two months free.
We reserve the right to change prices with 30 days' written notice to existing clients.
Cancellation
Monthly plans: You can cancel at any time with 30 days' written notice. Your service continues until the end of the current billing period.
Annual plans: You can cancel with 30 days' notice. No refund is given for unused months on annual plans.
To cancel, email
hello@ringbooked.co.uk.
Intellectual property
All content, branding, and software associated with the RingBooked platform remains the property of RingBooked Ltd. You may not copy, reproduce, or redistribute any part of the platform without written permission.
Any data relating to your business and customers remains yours. We process it on your behalf and do not claim ownership over it.
Limitation of liability
To the fullest extent permitted by law, RingBooked Ltd shall not be liable for:
- Loss of business, revenue, or profit
- Loss of data
- Indirect or consequential loss
- Any loss caused by third-party services we integrate with
Our total liability in any 12-month period shall not exceed the fees you have paid to us in that period. Nothing in these terms excludes liability for death, personal injury, or fraud.
Governing law
These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Changes to these terms
We may update these terms from time to time. We will give 30 days' notice of any material changes by email to your registered address. Continued use of the service after that date constitutes acceptance of the revised terms.